REQUEST SERVICES

Keep your essentials in stock

Request services

Our services

Your own personal shopper is waiting to help


Receiving deliveries of your essentials through Shopping Angels is a meaningful way to create connections, stay safe, and focus on the positivity in our communities. 

“I was so relieved to find Shopping Angels; they were able to coordinate my very own personal shopper. I immediately felt at ease with Maria over the phone. She asked about my preferences of grocery stores and butchers. Ordering was so easy, just sending a text to Maria with my list.

I had the pleasure of meeting Maria on shop day! Such a kind and friendly lady, I immediately warmed to her. We ended up chatting for some time, I didn’t realise how much I missed having a chat in these isolation times.”
Client, NSW

Experience

The journey so far

In just two months we’ve grown from a just a few people helping out to a massive helping community all across Australia. 

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Volunteers
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Recipients
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Citites
Who do we serve?

Seniors & immunocompromised individuals
The individuals and families who request our service across Australia* are seniors or those with health issues or disabilities that put them at a higher risk of worse outcomes from COVID-19.

Mandatory isolation
A small amount of requests are from people in mandatory isolation who have returned from travel abroad or have contracted/been exposed to COVID-19 themselves.

Serving remote areas
Some requests come from remote areas of AUS, which is where our wide-network of volunteers comes in very handy!

*Please note that at this time we are unable to accept volunteers or request for delivery service from ACT.

How does our free no-contact delivery service work?

Intake process
All requesting individuals go through an intake process which involves verification of ability to pay for goods via bank transfer and agreement to Shopping Angels terms and conditions. Recipients agree in the intake process to reimburse volunteers using bank transfer as soon as goods have been delivered and to abide by social distancing rules.

All volunteers also go through an intake process in which they agree to wear gloves and masks while they shop, abide by social distancing rules, and not engage in service if they are displaying any symptoms of sickness.

Service request
Once a recipient has gone through the intake process and made a request for a grocery delivery is made in your neighbourhood, the nearest volunteer is contacted by their state coordinator to check if they are available to make a delivery.

Trust model
Volunteers purchase shops which will be reimbursed by the recipients.
When recipients are paired up with their volunteer, they are encouraged to speak directly with each other to arrange logistics including the shopping list, frequency of shops needed (for example once a fortnight) and to confirm the recipient’s ability to do bank transfer.

No contact
Volunteers agree to observe social distancing rules. Groceries are dropped off on the recipient’s doorstep.

Volunteer safety
All volunteers also go through an intake process in which they agree that they will wear gloves and masks while they shop, abide by social distancing rules, and not engage in service if they are displaying an

What can I request & how do I pay?

Small quantity shops
Most often requests are for shopping trips for small quantities of fresh produce, eggs, milk, meat. Very often the individual cannot meet the required minimum shop for deliveries from big chains or wishes to purchase in small quantities. Other requests are for prescriptions needed from the pharmacy and other essential items.

Minimums & maximums
There is a $20 minimum and a $100 maximum on each order. If the recipient wishes to purchase more than $40 worth of groceries, the recipient must transfer the Volunteer a $40 deposit before the order is fulfilled by the volunteer.

Bank transfer & payment terms
All requesting individuals verify their ability to pay for goods via bank transfer and agreement to Shopping Angels terms and conditions. Recipients agree in the intake process to reimburse volunteers using bank transfer as soon as goods have been delivered and to abide by social distancing rules.