Volunteer

Become a shopping angel

Volunteer

Our Services

Help the vulnerable by shopping for their essentials

Becoming a volunteer with us is a meaningful way to create connections and focus on the positive actions within our control. Shopping for groceries or picking up prescriptions may seem like a small task, but to the people we serve, these small tasks are invaluable.
volunteer_Linda
"The family I’m helping are very appreciative of my assistance and are happy with the service we provide. It’s a wonderful feeling to be helping others in this difficult situation and makes me feel happy that I can do something good for someone else. I’m always on the lookout for items she may need that aren’t available on my grocery runs for her. Lovely to be of assistance and a part of this group."
Linda
Shopping Angel, QLD

Experience

the journey so far

In just two months we’ve grown from a just a few people helping out to a massive helping community all across Australia. 

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Volunteers
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Who do we serve?

Seniors & immunocompromised individuals
The individuals and families who request our service across Australia* are seniors or those with health issues or disabilities that put them at a higher risk of worse outcomes from COVID-19.

Mandatory isolation
A small amount of requests are from people in mandatory isolation who have returned from travel abroad or have contracted/been exposed to COVID-19 themselves.

Serving remote areas
Some requests come from remote areas of AUS, which is where our wide-network of volunteers comes in very handy!

*Please note that at this time we are unable to accept volunteers or request for delivery service from ACT.

How does our free no-contact delivery service work?

Intake process
All requesting individuals go through an intake process which involves verification of ability to pay for goods via bank transfer and agreement to Shopping Angels terms and conditions. Recipients agree in the intake process to reimburse volunteers using bank transfer as soon as goods have been delivered and to abide by social distancing rules.

All volunteers also go through an intake process in which they agree to wear gloves and masks while they shop, abide by social distancing rules, and not engage in service if they are displaying any symptoms of sickness.

Service request
Once a recipient has gone through the intake process and made a request for a grocery delivery is made in your neighbourhood, the nearest volunteer is contacted by their state coordinator to check if they are available to make a delivery.

Trust model
Volunteers agree to purchase small shops which will be reimbursed by the recipients. When recipients are paired up with their volunteer, they are encouraged to speak directly with each other to arrange logistics including the shopping list, frequency of shops needed (for example once a fortnight) and to confirm the recipient’s ability to do bank transfer.

No contact
Volunteers agree to observe social distancing rules. Groceries are dropped off on the recipient’s doorstep.

What do people request & how do they pay?

Small quantity shops
Most often requests are for shopping trips for small quantities of fresh produce, eggs, milk, meat. Very often the individual cannot meet the required minimum shop for deliveries from big chains or wishes to purchase in small quantities. Other requests are for prescriptions needed from the pharmacy and other essential items.

Bank transfer & payment terms
All requesting individuals verify their ability to pay for goods via bank transfer and agreement to Shopping Angels terms and conditions. Recipients agree in the intake process to reimburse volunteers using bank transfer as soon as goods have been delivered and to abide by social distancing rules.

Minimums & maximums
There is a $20 minimum and a $100 maximum on each order. If the recipient wishes to purchase more than $40 worth of groceries, the recipient must transfer the Volunteer a $40 deposit before the order is fulfilled by the volunteer.